Answered on: April 26, 2018
Client
is your insurance cover fully comprehensive or just third party fire and theft
Agent
where are you traveling to ?
Client
Murcia in Spain
Agent
The insurance included in the online rate is just the basic, you can add fully comprehensive online with our partner AXA
Agent
Reduce your liability. Most car hire suppliers have excess of between €300-1500. Some as high as 3000. If the car was damaged or stolen (for example) you would be liable to pay the excess amount. With the AXA Damage Refund Insurance this should cover your excess requirements. You can check the size of each suppliers excess amount by clicking on the link ¨ IMPORTANT INFORMATION ¨ next to each car photo. Each car supplier may have a different excess amount, so try a few different links. With the AXA Damage Refund Insurance you do NOT need to buy additional insurance at the desk. If there is damage to the car or it is stolen, the car hire supplier will keep the excess to cover the costs, which you can claim back in full with Damage Refund Insurance. What's covered Damage & theft excess refund Tyres, windows, mirrors & wheels Roof, undercarriage & misfuelling Administration charges Key cover & personal possessions This policy is underwritten by INTER PARTNER ASSISTANCE SA, member of the AXA Assistance Group, Avenue Louise 166, 1050 Brussels, Belgium. This insurance is the most comprehensive available and likely to be cheaper than any insurance offered at the desk. A copy of the full policy can be viewed here:- Italiano [link] Deutsch [link] Español [link] English [link] Français [link] Nederlands [link]
Client
Do I have to leave a deposit with Firefly if I have AXA insurance
Agent
yes, as deposit and insurance a different things. If available, choose the supplier INTERRENT if they are available as they have the lowest deposit
Agent
Some companies ask for a very high security deposit, which is held against the credit card until the car is returned. They do this, so you will be persuaded to take out the extra insurance at the desk to reduce the deposit. It is normal for a deposit of around 300€ At STEP2 of our online booking process, click on a few different suppliers as they all offer different amounts of deposit. Next to each car photo is a link entitled IMPORTANT INFORMATION , click on this and then on DEPOSIT, to view the size of deposit. For example, CENTAURO 1050€, INTERRENT 300€, RECORD 950€, NIZA 1110€, FIREFLY 1110€ I hope this information is helpful.
Client
Does Firefly themselves not have an option for full insurance payable
Agent
yes you can add this at the desk on arrival, look here:-
Client
do you know how much this is for firefly
Agent
At STEP2 of our 3 step online booking process, beneath the car photo of your choice, is a link entitled "IMPORTANT INFORMATION". Click on this link and it will open an additional smaller window, where the terms and conditions appertaining to that particular car at your chosen location are displayed.
Client
thank you for your assistance
Agent
very often deposits are not even taken, subject to age etc.., thank you